This 1st set of emails regards "Nox", the 2012 pup......

This is our response to the false claim regarding him. They had talked to the person that was considering us, and then even left a comment on a public forum, saying some horrible things about us on a post  titled "HELP!!!!". (We have below a collection of her emails that provide a completely opposite story than the one claimed in that public forum.)  The emails describe a very happy owner, impressed with her dog, getting her dog started in Schhutzhund training, and even offering to be a spokesperson for us.......Until she wanted registration papers..... and I told her yes she could, but she would then have to pay the difference for a registered pup vs her original price for an unregistered pup....She didn't like that and things went downhill from there

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All her emails suggested life was all well and good, from the time the pup left here, and then she even started him in Schutzhund training! That's not something a person would do that is concerned with a dog's poor health is it?

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Short version;... In all her emails to us, there was never any mention of her utter displeasure with us or the pup.

       "Nox" facts condensed:

1. She chose and purchased a pup without registration papers for $425 (price was with no papers)

2. She sent happy and satisfied email updates to us (shown below)

3. Offered to be a spokesperson for us as she was so impressed with the pup.

4. So impressed that she even got him into Schutzhund training and claimed he was doing "remarkably well!"

5. Asked for Full registration papers for competition reasons (so he could be listed as a GSD rather than “mixed” when listed in magazine publications)

6. Wanted the papers for free, we declined that, but offered to work a payment plan for her. (our registered pups at that time (in 2012) were $650, so she would pay 200 more if she wanted him as a registered pup). She stopped contacting us after we declined her ‘papers for free’ request.

7. Then a short while later we received an email with concerns of a heart murmur....The exam report said a level 1, then an exam at a later date said it might be a level 2 but not sure, needed a 2nd opinion to be sure. (murmur levels are from graded 1 - 6. Levels 1 & 2 are considered non dangerous and usually are outgrown) see info below

8. We sent her ½ refund to help with the costs of a 2nd exam, (she said she was tight on money and could afford the 2nd opinion exam) (**explained below) with remaining to be paid upon confirmation of a life threatening murmur.

We never heard from her again. We don’t know whether the 2nd exam was ever done or not, and if it was, what did it show?  Healthy or not?  We don’t know …..(we are assuming it was good because she never returned for the balance of her refund, never came back with exam results in order to claim the balance)

* *She said money was an issue for a 2nd exam to confirm an issue, that's why we took the risk and sent 1/2 refund up front (because I also needed to know if was indeed a serious thing or not!) But once the money was sent, she never contacted us again so I don't know if the pup ever got that 2nd exam or not....

Since she did not send us the 2nd exam results, or contact us again, I assumed it had been outgrown and that all was good now and that they had moved on. ....... As it turned out, I got burned on a public forum instead. When we politely responded on that public forum, our response was removed for some reason, so that's why we decided to make our response available on here.

We, as human beings, need to rise above the mean and negative and carry on. I ask everyone to check with the other side whenever possible, it could save families, friends, work relationships etc. Mean comments, hate, and lies have no boundaries, it's everywhere. But remember, life is generally good and the more 'good' we put out there, the better it is for us all  :)

Thankfully that experience didn't change us, or make us quit trying to be the best we can be, but it did change our policies. I thank all my other families for the wonderfully warm support I got from them through that horrible time, for their encouragement for me to not quit. I love what we do here, I love that we've helped so many and I hope we can help many many more. I'll continue to be there for all my families, many times at the strangest hours of the day and to happily answer the strangest questions!  (LOL). I hope they never stop asking them! I know that each and every question you ask, no matter how small you may worry it might sound, if it's important to you, it's important to me as well. Besides, I enjoy the opportunity to help out!

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So for the sake of getting this out in the open, let's lay this story on the table and let's get back to the 2012 pup, Nox.............

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 (I've tried condensing, but when I'm including all the emails and explanations, here's the best I could do):
......... (BTW, be careful of those "public forum" posts, ALWAYS check for proof of the claims made in them. In this case, the claims are false and down right mean)

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The initial public forum post was titled "HELP!!!!" and the person opening the post was simply inquiring about us due to their interest in a pup from us and had run into Nox's disgruntled owner and so they were alarmed, as anyone would be! Nox's owner had made discouraging claims about us to them, and so this new family was just looking for more information (as they should). However, the damaging claims made against us were untrue, and then Nox's person decided to post her claims on that public post as well. Her claims were mean and damaging to our integrity and character, and those false claims brought quite a few uninformed people onto her "bandwagon" and they in turn posted negative things even though they had never met us or ever been here. What those others did not know was the other side of the story, that we absolutely DID stand by her, we did indeed keep correspondence with her, we sent her money, we  requested a copy of the exam and it was she that never followed through, and she that stopped correspondence with us.

We work hard for our families, if there is an issue, we solve it. We strive for the best, as all reputable people should, and we absolutely DO stand by our guarantee.

So many things don't make sense; including our response to that public forum being removed .....???   Just so much conflicting info .....it's created a lot of confusion for us as you will see, thus we felt the need to post it here!.......

Contrary to the claims that we abandoned her, we absolutely did not! We stood by her, as the emails will prove.
Contrary to her claims of being dissatisfied, her emails to us painted the opposite picture.
We received many happy updates, at least up until her request for 'free' registration papers came up. We did try to work with her on that issue though. Her initial  interest and thus purchase, was in a pup that was being offered without papers, at a price of just $425 w/no papers. (we used to offer two options, one price w papers, one without for those who couldn't or didn't want to spend as much....we no longer offer that) When she later asked for the papers but didn't want to pay for them, didn't get them for free as she requested, she stopped contact. It wasn't long after that when she did contact us again, but this time it was about a possible health issue, a concern, and again we worked with her, we even sent her money (so I could see a confirmation of the issue) since she said money was a problem at the time! (**I maintain copies of all records of all conversations, all receipts and all copies of any important documentation.

In all her emails to us, there was never any mention of her utter displeasure with us or the pup.
The emails, (prior to her request for free registration papers), describe a very happy owner, impressed with her dog, and even willing to be a spokesperson for us. Not at all concerned with any other "problems" with her dog as was claimed in the forum. All her emails suggested life was all well and good, from the time the pup left here, and on into his Schutzhund training, and then even after we sent her money for the follow up exam. Since she did not send us the 2nd exam results, I assumed the low grade murmur had been outgrown (as growth related ones do) and that he was doing well and that they had moved on. ....... As it turned out, I got burned on a public forum instead. When we politely responded on that public forum to tell our side, but our response was removed for some reason, so that's why we decided to make our response available on here.

We have copies on file of her happy emails (including a video link but we no longer have access to it although we do have the email message that came with it) and her happiness included starting the dog in Schutzhund training with happy results!) We also have a copy of an over payment that we returned to her when we noticed she had over paid us by $75 when she initially picked up her puppy. (their total price was just $425, no papers included, but she had over paid by $75) We also have the copy of her later email (after being denied the papers for free) requesting money this time in order to pay for the 2nd exam (which we sent her). We also have the copy of the one and only vet page we ever received, (which was inconclusive, reporting a very low grade murmur and requesting another vet look at it)......."It is very common for young puppies, especially large breed puppies, to develop an innocent heart murmur while they are growing rapidly". An innocent, growth related murmur is one that is graded as a level 1-2 on a scale of 6". .....This one and only page we received showed a level 1-2  (thus we needed the 2nd report)......... We kept the copy of the vet report, also kept the copy of what we sent her, the "1st part of the Health Guarantee Refund ($250)"  stating "2nd half to follow upon 2nd vet exam " noted in it. (in reviewing the information, this was actually more than 1/2 of her purchase price of just 425!)
....Yes we DID, and always will, honor our Guarantee (even though we had nothing to go on other than a "possible" issue), We did so as we felt she needed it, and as we needed a confirming vet report, and as we or any other reputable breeder should do.
There is a silver lining to this though, so put your hip waders on, read through to the end, and see what it is  :)

A side note: **There was one person on that public forum, that asked "what we did to help", (best question, thank you!)  so to that one person, I would like to thank them for their fairness of thought. And Yes we did stand by the buyer, we even started the process of refunding when she claimed money was an issue for that conclusive exam. To that one person that asked that all important question, I am grateful, thank you. We did indeed support her. We never did see the conclusive report, so we don't know to this day if he ever got that exam or not. It did teach us an important lesson though, we now have a "Well Puppy Exam" requirement (In this pup's case, there is no sign of a vet exam until he was 7 months old, and only then did he even get his puppy shots!!)  This new policy insures us that all families will get the all important health exams and maintenance set up and followed as is best for the pups.

Thankfully, another party, (that is now one of our new puppy families), brought this public forum attack to our attention. Until then we were unaware of her false claims.
With all the happy updated emails we had from her, you will see why it was, and still is, very confusing for us to hear of the unsatisfied writings from this person on that public forum, and though we would normally let it "slide off our backs", we found we could not allow things to go on any longer without our response.
So get out your "hip waders" (as another person on there said about our "too informative" website LOL...but that's another "silver lining", .....because of that comment, I now include the research links to back up the info, and I re-organized the pages/info  ;) .....

please read through the whole thing, there are a lot of informative emails on this:


EMAILS Re: Nox

Here are a couple of the several emails I received from her: (There are a few more, but they're repetitive of the ones included here)..... This 1st email is at nine weeks old (as per the dated receipt of the pup, they picked him up at 58 days old, (at her request due to her personal schedules) .....not VERY YOUNG as described in the public forum.
"I know I should wait until Nox is a little bigger to give you an update, but I couldn't wait to brag! He is soooo smart and wonderful! .... I can't get over how smart this puppy is. He is completely potty trained, learned 'sit, stay, come, and down' in the first week, and just learned, 'up, off, touch, and spin' the other day. We take both pups [they had adopted another pup during this time as well, a 7 month old corgi] on hikes and out with us anywhere and everywhere we are allowed to bring a dog (and some places they aren't lol). He is so incredibly eager to please and wants so badly to make us all happy. He loves meeting new people(after a glance to me that they are okay) and especially loves kids... Thanks so much, yes please put our update up. And if you ever need a recommendation, please send them our way! We will def keep you posted on everything. (all her emails from here on out, sound like this, (up until the registration papers issue), like a person that liked us, our dogs and our place, not at all what she describes in the forum)

...and because she was so impressed with him, they even got him started in Schutzhund training when he was old enough! (Definitely not something a person would do with a dog that is "randomly falling over" as was claimed in the public forum post. This sounds happy, not at all like a person that is concerned with health issues OR behavioral issues)
”Hello! ..... I started Schutzhund training with Nox two weeks ago (started researching it when we realized how smart Nox is, and decided to give it a go, and he is doing remarkably well)......, when I go to title him I need his AKC papers stating he is a GSD, otherwise he will be listed as a *mixed breed* on any titles. I really want to have him listed as GSD under any titles he receives. Is there anyway I can still get AKC papers from you? “
My reply was that it is possible, she would just have to pay the price of a pup with papers. (she purchased him without papers at $495, with her discount her total came to only 425) She would have to pay the $200 difference, as stated in our initial emails before purchase. To be fair to others, she would have to pay what others paid for a pup with papers. The following is a summary of the next email from her suggesting I give the papers to her at no fee:
".........  I am hoping you'd consider doing it without the fee.
I am putting so much, time, money, and effort into his training....any money that we can put towards him will be going into his training. I'd be happy to add Vom Pearlinhaus to his name, but if it's going to cost the extra $200 we will just have to list him as "Nox mixed" on any magazine publications that come out of Sch trials..........."
I stood gentle but firm on the issue and tried my best to explain it to her
"............Of course I LOVE to have titles among the pups, but since the litters are priced differently, (registered vs non registered), it would be unfair to all the other families that have purchased registered puppies at the true value price of a registered puppy.
I know this may seem a little confusing but I hope you understand.
I can work something out for you if you are still interested though.
Let me know ok?"

I did not hear back from her after that until March, now regarding the concern of a possible heart murmur. (and yet still no mention of "several concerns" as was claimed in the forum post). The vet report was unsure, and so he/she referred to another vet. The owner said "money was an issue" for this other exam, so I sent her 1/2 the refund to help her out. (because I too, really needed to know more about this possible issue). The 2nd half would follow upon the referred vet's possible confirmation of a serious issue. But we received nothing further from her once she accepted the money.  We did not even receive any "puppy's 1st vet exam" report, nor any puppy vaccine records, (the one report showed all puppy vaccines were given at that time of 7 months old!! ) nor any other health maintenance records. We really needed these health maintenance reports, and I would need to see the results of the determining exam, before the 2nd part of refund would be given.....however, the emails from her simply stopped after she got the money, and I never did see any more reports of any kind.

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In the end, it’s not fair to be angry at me or bash me publicly like that when we were trying to work with her on everything she wanted. She wanted a pup without papers because the price was lower without them, then later when she DID want the papers for "competition reasons", she didn’t want to pay for them, and we were trying to work with her towards a solution. But when we stood our ground on the policy, she stopped all connection with us until the questions about the health issue concern. So again, we responded and stood by her, and even sent her money.  However, once the money was sent to her,  I did not hear from her after that. No second  report, no "well puppy exam" report, nor any other puppy health maintenance records at all.

In any case, I was there for her, I even sent her money, and it was she that stopped emailing.
 

This one was a hard learned lesson for us all.

 Another lesson learned from this....If I had listened to my girl Elsa, we wouldn't have gone through all this. She had given a very slight signal of not liking the person for some reason. So listen to your dogs, their instincts are far more sharp than ours